Shipping policy

Delivery Information

We send all orders using tracked delivery services, so you can follow your parcel’s journey.

Dispatch Times

Orders are dispatched within1–3 working days.

Orders placed at weekends or on bank holidays are processed from the next working day. Delivery estimates below applyafter dispatch.

UK & Northern Ireland Delivery

Please contact us before ordering to confirm availability of next working day delivery. Orders must be placed by12pm on a working day, with same-day dispatch confirmed by us.

Royal Mail Tracked 24 and Tracked 48 delivery times are estimates and are not guaranteed.

Republic of Ireland Delivery

Other International Destinations

We’re happy to help with international orders. Please emailhello@fabricco.co.uk with your destination and the items you would like to order, and we’ll confirm delivery options and costs.

Busy Periods

Dispatch may occasionally take longer during busy periods. Any changes to our usual dispatch times will be shared on our website and social media.

Delivery Address

Please check that your delivery address is complete and correct before placing your order.

If a parcel is returned to us because the address provided was incorrect or incomplete, we can arrange to resend it. Additional postage costs will apply.

RETURNS

We hope you are delighted with everything you buy from us, but we do understand that you may need to return things sometimes.

To start a return, you please  contact us athello@fabricco.co.uk. If your return is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Our return policy is 14 days from the day you received your order from us, which should allow enough time for you to think about your purchase and decide, if you are happy. Unfortunately, we cannot accept returns and issue refunds after 14 days.

Please note that for returns,we can only accept unused items, unwashed with original tags still attached and in the original packaging.

The buyer is responsible for the return shipping fee and a return label is not provided. We recommend using a trackable service when returning your items, we will not accept liability for any lost return shipments.

Once we receive you order, we will check that all products are unused, in the original packaging and with original tags attached. 

We will confirm we have received your products. If accepted, refunds will be processed and a credit will be automatically paid to the payment card or the original payment method within 7 working days (processing time on the site of the payment provider).

We only accept refunds for full priced items, unfortunately we cannot accept returns and refunds for sale items.

Delivery costs are non-refundable. The amount refunded will be the amount you paid for your goods excluding shipping costs. We will deduct the shipping costs from the total order amount.

We cannot accept returns of custom orders and cut fabric.

Damages and issues

If you have identified a fault within 30 days of purchase, then you can return the item under our normal returns procedure. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your order contains an item that has been damaged or arrived with a defect, please contact us on hello@fabricco.co.uk and please include your order number and a photo(s) of the damaged or defective product.

We only accept exchanges for damaged and defective items, we cannot accept exchanges for alternative product or product variation (e.g. different colour etc.). If you wish to order a different product, please return the unwanted products and place a new order.

Orders returned to us due to an incorrect or incomplete address

We will not accept liability for orders that are returned to us after an unsuccessful delivery due to an incorrect or incomplete address. We are happy to ship the same order again at the buyers cost. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.